FAQ

Placing an order is easy! Browse our website, add the items you wish to purchase to your shopping cart, and proceed to checkout. You’ll be guided through the checkout process where you can enter your shipping and payment details. 

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. If you have a store gift card or discount code, you can also apply it during checkout. 

Once an order has been placed, we begin processing it immediately. However, if you need to make changes or cancel your order, please contact our customer service team as soon as possible at sales@sofudfi.com. We’ll do our best to accommodate your request. 

Shipping costs vary depending on your location and the shipping method you choose. You can calculate shipping costs during checkout before finalizing your order. Delivery times depend on your location and the shipping method selected. Standard shipping usually takes [4-5] business days, while expedited shipping takes [1-2] business days. You’ll receive an estimated delivery date at checkout.

Delivery times depend on your location and the shipping method selected. Standard shipping usually takes [4-5] business days, while expedited shipping takes [1-2] business days. You’ll receive an estimated delivery date at checkout.

Yes, we ship to United States, Canada and Mexico. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. 

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier's website. 

We offer a 30-day return policy for most products. Items must be in their original condition, unused, and in their original packaging. To initiate a return, please visit our Returns Center or contact customer service. 

Once we receive and inspect your returned item, your refund will be processed, and a credit will automatically be applied to your original method of payment within [1-7] business days depending on your payment method. You will receive a confirmation email once your refund is processed. 

You can reach our customer service team by email at sales@sofudfi.com. We’re here to help!